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Terms and Conditions of use

Information Technology Act, 2000 and rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

I. Overview

Wild Mandarin Cancer Connect L.L.P., a limited liability partnership, incorporated and registered under the Limited Liability Partnership Act, 2008 and having its registered office at Vijay Enclave, 3rd Floor at Bearing 33/2, 8th Main, 12th Cross, Malleswaram, Bengaluru, Karnataka – 560003, operating under its trade name ‘CARER PROGRAM’ (hereinafter referred to as ‘CARER’) and is the owner and operator of the domain, www.carerforcancer.com and the content displayed thereon. Your use of this website and availing CARER services is subject to the following Terms and Conditions of Use. These Terms and Conditions of Use along with the Privacy Policy, form an agreement regulating your relationship with CARER regarding the use of the services offered on the website as well as those provided offline through personal interaction. These Terms and Conditions of Use applies to you whether you are a patient, his/her representatives/ attendant/ relative/ friend or affiliates (“you” or “User”); or a user of the Website or App (“you” or “User”) By accessing, browsing or using this website, you acknowledge that you have read and understood these Terms and Conditions of Use and agree to be bound by them. Please read these Terms and Conditions of Use carefully and ensure that you understand them before you use this website or avail of CARER’s services. If you are not agreeable to any of these Terms and Conditions of Use or the terms contained in the Privacy Policy, please do not use this website or subscribe for the services. These Terms and Conditions of Use are subject to change and CARER may, without prior notice to you and at any time, revise the same and any other information contained in this website by updating these Terms and Conditions of Use. Please note that the restated Terms and Conditions of Use will be effective immediately upon them being published. CARER may also make improvements or changes in the services provided by it as described in this website at any time without notice. Hence, you are advised to regularly check for any amendments or updates to these Terms and Conditions of Use. Your continuous use of this website will signify your acceptance of the changed terms. CARER grants you a non-exclusive and non-transferable, limited permission to access and view the web pages within this website. Your failure to comply with the terms, conditions and notices on this website will result in the automatic termination of any rights granted to you, without prior notice. Except for the limited permission in the preceding paragraph, CARER does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights or other proprietary or intellectual property rights. You must not mirror any of the content from this website on another website or in any other media.

II. Disclaimer

  • About CARER’s Services

CARER aims at an integrative and holistic recovery for cancer by providing the following two services:

CARER Program

CARER Program is an offline personalized home care program which aims at providing holistic healing, therapy and Carer coaching to patients suffering from chronic and critical illnesses and conditions through personal interactions with nutritionists, meditation trainers, yoga therapists and other specialists in allied holistic treatment services. CARER Online CARER Online is a recovery and rehabilitation program which aims at providing holistic healing advice online to post-treatment patients suffering from chronic and crucial illnesses and conditions - through lifestyle changes, nutrition advice and movement and mind-body healing techniques. Please note that CARER does not provide or claim to provide any medical treatment for cancer or any other chronic and critical illnesses and conditions and merely provides advice and assistance through holistic techniques during and post treatment for a healthy living. Please do not consider the techniques and advice given by the specialists under CARER Program or available on this website as a substitute for medical treatment. You are always advised to consult your personal doctor or primary healthcare provider prior to acting upon such techniques and advice. It is advisable that you continue with the medical treatment advised by your personal doctor and the advice and suggestions given by the specialists and/or available on this website are to be followed only in addition to such medical treatment and not as an alternative to medical treatment. A detailed description of the services provided by CARER is available on the website. For the purposes of the Terms and Conditions of Use, the term ‘personal doctor’ shall mean the doctor, primary healthcare provider or institute providing you with medical treatment for cancer.

III. Registration Procedure

  Below the tabs mentioned on the website, you will find an option to Login/Sign-up with CARER. In order to Login/Sign-up with CARER, you must have purchased the program. In order to purchase the program, you will be required to click on the ‘Pricing’ page and the option you would like to purchase. Upon clicking on the program opted for, you will be directed to the Payment option of the website or else CARER will send you a payment link. You may make the payments through the various modes provided for payment. Please note that CARER has engaged the services of the Payment Gateway, Avenues (India) Pvt. Ltd. operating under its trade name, CC Avenue, to facilitate payments. Once you click on the Proceed to Payment option, you will be redirected to the service webpage of CC Avenue. This webpage will contain the amount payable for using and accessing the CARER’s services. You will be required to provide your Billing Information and Payment Information in the fields provided on this webpage. Please note that any information provided on the web page of CC Avenue shall be governed by the terms of use and privacy policy of CC Avenue and CARER shall not be responsible for any use of the information provided to CC Avenue.

The various Payment Options available on CC Avenue are as follows:

  1. Credit Cards of select financial service providers: To pay using your credit card, you will need your card number, the expiry date of the card and the three-digit CVV number of the card. You will then be redirected to your financial service provider’s secure page for entering your online password to complete the
  2. Debit Cards of select banks: To pay using your debit card, you will need your card number, the expiry date of the card and the three-digit CVV number of the card. You will then be redirected to your bank’s secure page for entering your online password to complete the payment.
  3. Net Banking: You may also avail your bank’s Internet banking services to make payments if such bank is displayed in the list of banks displayed by
  4. Cash Card facility of service providers as available on CC Avenue;
  5. Mobile Payments through service providers as available on CC
  6. Payments using Wallets of service providers as available on CC Avenue.

CARER also permits you to make payments in installments and provides an EMI facility using Credit / Debit Cards of select banks. In order to process and complete the payment, you must click on the Make Payment option. Post payment you will be taken to your dashboard in which you can sign into at all times, through the Login tab on the top right hand of the screen. You hereby undertake to provide true, accurate and up – to – date information while signing up for the CARER’s services.

You may sign out of your account at any time. Please note that once you have signed out of your account, you will only be permitted to access portions of the website which are open to the public and not those which are specifically accessible to registered users of the website. You also have the option of paying through NEFT Bank Transfer. CARER will share bank details after which the amount can be transferred directly. An invoice will be shared immediately after payment.

IV. The CARER Program

CARER Program is a program designed and customized to suit the needs of every patient undergoing treatment for chronic and critical illnesses and conditions. As a part of the CARER Program and prior to subscribing to any service under CARER Program, you will have an opportunity to consult a CARER coach, to help you determine the services best suited for you. This initial consultation with the CARER Coach may be either by way of a detailed telephonic conversation or through a personal face-to-face interaction. However, in every case, this initial consultation will be free of charge to you. The CARER coach will, based on your needs and/or requirements, determine a personalized program for you and the services, either individually or as a combination of two or more services. The initial consultation with the CARER coach is an option provided to you under CARER Program, which you may or may not choose to exercise, prior to subscription to any of the services. In all cases you may, at your sole discretion, subscribe to any of the services any service under CARER Program, either individually or as a combination of two or more services.

V. Levels of CARER Online

The How It Works section of the website provides you with an Instruction Manual for the CARER Online, the Beginner Calendar for 12 Weeks and the Intermediate Calendar for 12 Weeks. You should read the Instruction Manual for more information on getting started before using the CARER Online. Briefly, the Instruction Manual for the CARER Online provides detailed instructions for using the services On the same page as these manuals, you will also find a video on yoga techniques. Below the video, you will see various levels of healing that have been devised as part of the CARER Online. Each level consists of a written component, audio clip, informative videos, practice tutorials and access to on ground counseling. In addition to the levels of the CARER Online mentioned above, additional information, guides and techniques are available under various tabs on the website. You may return to and access the various levels of the program as described above from any of the above-mentioned tabs by selecting the Levels option available on the web pages of these tabs.

VI. For Your Consideration

1.  CARER Program- The advice of the CARER coaches is not intended to be, nor is a substitute for professional medical advice, diagnosis or treatment provided to your by your personal doctor. CARER Program is a program developed to supplement your on-going treatment to help you in holistic and integrative healing. Moreover, due to the fact that services relate to your health, you should endeavor to confirm your fitness and the best use of the services provided under CARER Program, with your personal doctor and evaluate all the services based on your personal needs.

2.Personalized Diet and Nutrition

As our nutritionist aims at drawing out, dietary plans, best suited for you, it is important that you provide all information relating to your health, current state, medical history, eating habits, allergies and all other necessary information and render all reasonable assistance and cooperation, essential to enable the nutritionist in creating a personalized plan. Also, though the dietary plans are personalized considering all information provided by you, you are advised, always, to consult and confirm such diets with your personal doctor before following the same.

3. Holistic Health and Cancer Coaching

It is hereby clarified that any communication made between you and your coach Including all personal and sensitive information shared by you with them, will remain confidential at all times and CARER will not have any access to such information unless specifically agreed by you to be shared with CARER.

4. Yoga Therapy

It is presumed that when you sign up for our yoga therapy service, you are of reasonable health required to perform yoga. You understand that the effect of yoga techniques is subjective to every person and therefore the results of the therapy may vary depending on an individual’s constitution and level of health at the time. Further you are advised to remain in consultation with your personal doctor, physician and/or physiotherapist (if previously consulted) prior to performing any yoga techniques suggested to you under this program. Notwithstanding anything to the contrary stated herein, in all circumstances, we expressly disclaim, to the fullest extent permitted by law, all express, implied, statutory and other warranties, guarantees or representations including without limitation, as to the effectiveness of the advice, suggestions and techniques and towards any injury which may be caused/suffered on account of performance of the techniques.

5. Our coaches will undertake their best efforts to ensure effective services to you. However, when it comes to healing and treating people, results are subject to individual responses and therefore you understand that the results may vary from person to person.

6. CARER will not be liable for any loss, injury or damage (including without limitation direct, indirect, consequential, special, exemplary or punitive loss, injury or damage) suffered by anyone on account of any negligence on the part of the coaches or use/performance of the information, response, advice furnished to you by the Coaches under the program.

VII. Confidential and Personal Data / Information

Any personal and identifiable information that is required to be collected by us, in any manner whatsoever, shall be kept confidential in accordance with the provisions of our Privacy Policy. In addition to the same, the provisions of the following laws / rules / guidelines / regulations shall be applicable to the use of this website:

  1. The provisions of Information Technology Act, 2000 relating to processing of personal data as may be amended from time to time;
  2. The provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as may be amended from time to time.
  • The provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as may be amended from time to time.
  • VIII. Intellectual Property Rights

    CARER is the sole owner or lawful licensee of all the intellectual property rights including but not limited to the rights contained in this website and its content. The website content includes but is not limited to its visual content such as the design, layout, text, images, graphics, sound, video, etc. as well as the non-visual content such as the source code and other copyrightable elements of the website. The title, ownership and intellectual property rights shall remain with CARER, its affiliates or licensors of the content.

    1. Trademark ‘CARER PROGRAM’ and related icons and logos are registered or registration has been applied for by CARER or its principal in various jurisdictions and the same are protected under applicable trademark and other intellectual property laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited and shall be subject to appropriate legal action against the unauthorized user.
    1. Copyright All copyrightable material provided to you in pursuance of CARER’s service, including content on this website is the copyright of CARER or its licensors except the third-party content and links to third party websites on this website, such as www.mskcc.org and www.proximahealthcare.com and any other third-party links and services that may be added from time to time.

    IX. Disclaimer of Warranty

    While the information provided in pursuance of CARER’s services including, without limitation, information on this website has been carefully and thoughtfully compiled with the use of specialists/Counselors, the use of the services provided by CARER or of this website at all times is at your sole risk. All materials, information and services are provided ‘as is’, with no warranties or guarantees whatsoever. CARER expressly disclaims to the fullest extent permitted by law, all express, implied, statutory and other warranties, guarantees or representations including without limitation, the effectiveness of the information, advice, suggestions and techniques and non-infringement of proprietary and intellectual property rights. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. CARER will not assume responsibility if for any reason this Website is unavailable at any time or for any period. From time to time, CARER may restrict access to some parts or the entire Website. Without limitation, CARER makes no warranty or guarantee that services provided by CARER and/or this website will be uninterrupted, timely, secure or error free. Information provided in pursuance of CARER’s services or available on this website, unless specifically promised or warranted to be correct, is not promised or guaranteed to be correct, current or complete and while CARER makes its best effort to ensure accuracy of the information, data and general content, the services of CARER and/or this website may suffer/contain technical inaccuracies or typographical errors. Accordingly, you should confirm the accuracy and completeness of all information before making any decision related to any services. Moreover, due to the fact that the services and/or the information contained on the website relates to your health, you should endeavor to confirm your fitness and the best use of the services provided by us (online or on-ground) with your personal doctor and evaluate all the services based on your personal needs. This Website may contain links to other websites (Third-party Links), which are not operated by CARER. CARER has no control over the Third-party Links and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Third-party Links will be subject to the terms of use and service contained within each such site. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

    X. Restrictions

    As a responsible customer of this Website, there are certain things that you must refrain from doing. These involve the following:

    1. You must not misuse this Website
    2. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material that is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe on the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as spam; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website

    Violation of any of the above-mentioned provisions will amount to a criminal offence and CARER will report any such violations to the designated authorities appointed under the applicable laws.

    XI. Limitation of Liability

    In no event will CARER be liable to any person for any direct, indirect, incidental, special, exemplary or consequential damages, loss or injury of any type whatsoever related to or arising from the services provided by CARER (online and on-ground) including services provided through this website or any use of this website or of any website or resource linked to, referenced or accessed through this website. This exclusion and waiver of liability applies to all causes of action, whether based in contract, tort or any other legal theory.

    XII. Indemnification

    You agree to indemnify, defend and hold harmless CARER, its directors, officers, employees, consultants, agents and affiliates, from any and all third-party claims, liability, damages and/or costs including, but not limited to, legal fees arising from your use of this Website or your breach of the Terms of Use.

    XIII. Termination

    You understand and agree that CARER reserves the right to terminate your services/registration and / or terminate your right to use this website for any reason whatsoever, including without limitation, any act or omission in contravention of the Privacy Policy or of these Terms and Conditions of Use. You further understand and agree that any such termination may be affected without prior notice to you and you acknowledge and agree that CARER may terminate provision of service and/or delete or deactivate your account immediately upon detecting any such reason, including without limitation, the contravention of the Privacy Policy or of these Terms and Conditions of Use.

    XIV. Applicable Law

    This website is created and controlled by Wild Mandarin Cancer Connect LLP, having its principal place of business at Bangalore, India and shall be governed by the laws of India without reference to the conflict of laws. It is possible for you to obtain access to this website from any jurisdiction in the world. This website has been designed to comply with the laws of India. If any material on this website or your use of the website is contrary to the laws of the country / state where you are when you access it, we ask you not to use the website in contravention of such law. You are responsible for being aware of the laws of your jurisdiction and complying with them. The courts in Bangalore shall have exclusive jurisdiction in respect of all the terms, conditions and disclaimers.

    XV. Dispute Resolution

    All disputes or differences arising between you and CARER as to these Terms and Conditions of Use or any other matter in relation to or in connection with provision of services and/or your use of this website shall be referred to a single arbitrator who shall be appointed by CARER as per the provisions of the Arbitration and Conciliation Act, 1996 or any amendments thereto. The seat of arbitration shall be Bangalore and the language shall be English.

    XVI. Other Terms

    Headings are for reference purposes only and in no way, define, limit, construe or describe the scope or extent of such section. The failure on the part of CARER to enforce any right or failure to act with respect to any breach by you under these Terms and Conditions of Use will not waive that right nor waive CARER’s right to act with respect to subsequent or similar breaches. CARER shall have the right to assign its obligations and duties as mentioned herein and in any agreement relating to any or all of its services to any person or entity. In the event that any provision of these Term and Conditions of Use is found or held to be invalid or unenforceable pursuant to any law for the time being in force, then the meaning of such provision will be construed, to the extent feasible, so as to render the provision enforceable, and if no feasible interpretation would save such provision, it will be severed from the remainder of these Term and Conditions of Use, which will remain in full force and effect. The above terms of use and service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and CARER. Any waiver of any provision of the terms of service will be effective only if it is in writing and signed by any of the directors of CARER.

    XVII. Disputes redressal mechanism

    We at CARER strive to achieve 100% customer satisfaction. There may, however, be some instances where you may face certain issues. At CARER, we have a laid down dispute resolution process to resolve disputes and complaints that the consumers may face. We would be more than happy to resolve any problem you experience while using our Website. If you have any queries, complaints or suggestions, please get in touch with our designated Grievance Officer as is required to be disclosed under the Information Technology Act, 2000.

    Details of Grievance Officer:

    Ms. Samara Mahindra,
    Grievance Redressal Officer,
    "Vijay Enclave" 3rd Floor at bearing 33/2, 8th Main, 12th Cross.
    Malleswaram, Bangalore,
    Karnataka – 560003.
    Email Address: samara@carerforcancer.com Time: Mon to Sat (9.00 – 18.00)